About purchases on this site
This website provides products and services that can be ordered through this website. This Refund Policy sets out the rules for how returns, exchanges, and refunds are handled for those transactions.
General Policy
This policy applies to most products and services purchased directly through this site. Some items may be final sale, as described below or at the time of purchase.
Returns
You may initiate a return no later than thirty days from the date of delivery, unless a different period is stated at the time of sale. To be qualified for a return, the item must be in original condition, unworn (where applicable), and, if possible, in the original packaging.
To begin a return, please reach out to us using the contact details provided on this site and include your order number and a brief description of the issue. We may issue you with return instructions, including the return address and any reference number that should be included with your shipment.
Items That Cannot Be Returned
Certain types of products cannot be returned. This may include, for example:
- Downloadable products or digital content once access has been provided.
- Perishable goods (such as food or flowers) or time-sensitive items.
- Personal care items, health and hygiene products, or other goods where returns are not possible for health or safety reasons if opened.
- Gift cards, promotional items, or products marked as "non-refundable" at the time of purchase.
If you are unsure whether an item is eligible for a return, please get in touch with our support team before placing your order or making a return.
Return Shipping
Unless we agree otherwise or the return is due to our fault, you may be responsible for paying the shipping costs associated with returning your item. Shipping costs are generally non-refundable. If you receive a refund, the original shipping charges may be deducted from your refund.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your return and whether a refund has been approved. If your refund is accepted, we will process the refund to your original method of payment.
Please note that your bank or credit card issuer may take additional time to post the refund to your account. We have no control over these processing times and are unable to expedite them.
Partial Refunds
In some situations, only a partial refund may be issued. This may occur, for example, if an item is returned used, if parts are missing, or if the return is requested after the standard return period but is nevertheless accepted at our discretion.
Exchanges
Where possible, we may allow exchanges for the same item (for example, a different size or color) instead of a refund. To arrange an exchange, please reach out to us using the contact details provided on this site. In some cases, we may ask you to return the original item before we ship the replacement.
Damaged or Defective Items
If you receive an item that is damaged or not as described, please notify us as soon as you can. We may ask for photos or additional details in order to review the issue. Where appropriate, we will provide a replacement, exchange, or refund in accordance with this policy and applicable law.
Policy Updates
We may change this Refund Policy from time to time. Any changes will be published on this page with an updated "Last updated" date. We encourage you to review this policy regularly so that you remain informed of our current return and refund practices.
Contact Us
If you have any questions about this Refund Policy or how it applies to your order, please get in touch with our support team using the contact details provided on this site. You can also visit our home page or support link that may be available.